Getting a grip on staff
Staffing has become a pressing issue facing hoteliers in the current climate, with the number of people viewing hotels as the source of a career failing to keep pace with the rapid expansion of the sector. Add in rising labour costs and finding an efficient solution has left even the most strategic of executives scratching their heads.
M&T Hotel Managementfirst started working with Eproductive in December 2014 when it added three hotels to its current portfolio which were already working with the company. M&T now has 19 hotels using the EPS hotel staff scheduling system, which gives managers at all levels access to real-time information, enabling them to make decisions to improve productivity and control costs.
Peter Hales, Managing Director, M&T Hotel Management, said: “There are different systems available on the market and we have looked at all of them. One of the great aspects of Eproductive are the team behind it, who are incredibly responsive to any changes or suggestions or developments as well as the trainers, who are very good.”
Chris Cowls MBE, Chief Executive, Eproductive, said that M&T came to the group “looking for support in helping them make a smooth transition of employees in their new hotels. M&T have really embraced the system to increase their hotel’s performance in all aspects of people management. In particular Peter Hales is passionate about productivity and has been instrumental in helping us at Eproductive develop the advanced EPS Productivity Module into the market leader.”
For Eproductive, part of the system’s success could be attributed to the team’s hotel background. Cowls said: “We only work with that sector in hospitality and therefore developed an expertise that is second to none. We listen to our clients and make sure that EPS fits their ongoing needs.”
The EPS system, which is based in the cloud, can be configured to client requirements while remaining scalable and cost effective.