EPS Client Executive

Job Title:   EPS Client Executive

Responsible For:  Front line support for Eproductive clients and EPS Administration.

Responsible To:  Help Desk Manager

General Purpose and Scope: Eproductive is a rapidly expanding Internet based company that requires a new addition to the client management team. The role will involve learning the company’s labour management system in detail to enable the individual to test new functionality, answer client queries, administer the product and organize software implementations.

Job Activities:

  1. Testing new functionality
  2. Writing release notes and distributing to clients
  3. Provide support to the EPS field team by resolving issues as they arise
  4. Resolving issues that come through the Helpdesk particularly those involving payroll
  5. Answer and log user queries via email / telephone, and escalate appropriately any issues that cannot be resolved immediately
  6. Monitor EPS databases throughout the working week and prompt clients to action as required
  7. Manage allocated clients with quarterly meetings and support as required.
  8. Provide office cover – answer telephone calls, emails or other general communications
  9. Produce reports, data and documentation linked to the job role as and when required
  10. Carry out analysis of client data and produce reports for clients
  11. Carry out various office duties and any other duties consistent with the role as required

 

Qualifications / Experience

  • Experience of working in a customer support role and/or experience in the hotel sector would be valuable.
  • Computer systems – a good working knowledge of Microsoft Word / Excel / Powerpoint is essential

 

Personal Qualities:

  • Must be able to work as a member of a team, communicate effectively and have good interpersonal skills
  • Be computer literate and numerate
  • Good organizational skills and attention to detail
  • Willing to travel – a current UK Driving License would be an advantage
  • Self-motivated, reliable and able to work under pressure
  • A ‘finisher’ – able to take responsibility for tasks and able to see them through to completion

 

To apply, please email info@eproductive.com, enclosing a CV and covering letter.