Age UK delighted with online training rollout

With 400 charity shops nationwide, Age UK relies on its 7,500 staff and volunteers to process 20 million customer transactions per year. As many of these transactions will include Gift Aid, it was vital that everyone working in an Age UK shop understood the HMRC standards.

Age UK chose Eproductive’s Gift Aid Training Platform, which provides a series of online training modules designed to comply with HMRC’s training and record keeping requirements. Last year 25,000 tests were completed by Age UK staff and volunteers, with some volunteers, not rostered to work every week, completing their training off site on tablets or laptops.

This method of training has proven to be so successful that Age UK have extended the Gift Aid Training Platform, releasing training modules covering key Health and Safety compliance and HR areas such as identifying and dealing with Safeguarding concerns.

Laura Winckles, Age UK’s Retail People Development Manager, is delighted by the system, saying: “With the large numbers of people involved we needed an innovative approach and with Eproductive’s Gift Aid Training Platform being such a success it was a simple decision to extend their platform for our other training programmes. We are delighted with the results.”

Steve Wooldridge, Age UK’s Head of Retail Operations, added: “We take the training of our people very seriously and especially in all areas of compliance such as Health & Safety. With Eproductive’s first class cloud solution I can see that we are compliant, where necessary, at a click of a button.”

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